Monitoring the Metaverse and the Development of AI: Trends and Forecasts of CIOs for 2022

Leading American CIOs shared their views with Forbes USA on the promising IT technologies that will be in demand next year. Among them – technologies for satisfaction of needs of clients, increase in productivity of work of employees and protection against cyberattacks

As Omicron put on hold plans for many companies to fully return to the office, supporting those who work remotely and in hybrid mode will continue to be one of CIOs’ top priorities in 2022. operators, “But we still have work to do in this direction

Virtual technologies with real potential

Sula Chandrasekaran, director of information and digital development at Common Spirit, which operates 120 hospitals and more than 1,000 medical centers in 21 US states, acknowledges that there is a lot of hype

In the early stages of any [technology] revolution, the only way to get anywhere is to start with simple case studies,” says Chandrasekaran, whose team is exploring the use of virtual reality to train and certify nurses. They expect to create a prototype service within a few months.

In addition, Chandrasekaran is looking for ways to connect technology and data to improve the user experience. Among many other initiatives, in 2022 Common Spirit is going to collaborate with other companies to create wearable sensors, such as heart rate monitors, that are more powerful than existing devices, but not so complex as to require government approval.

“There are still many opportunities at the intersection of medical and consumer-grade devices, and this is the space we are interested in,” says Chandrasekaran.

In an email to Forbes, Laurie Beer, global CIO at JPMorgan Chase, says 2022 will mark her team’s “continued work on data management, privacy and enterprise-scale platforms,” ​​adding that one of her key goals is to help the bank use the insights from the information he collects to create more personalized products for his customers.

“We will go beyond pilots and concepts,” Verizon’s Arumugavelu says, adding that at his company, “industrialization of AI” will help engineers more accurately predict when equipment will need maintenance and allow developers to create more (and more secure) code.

Ron Guerrier, Global CIO at HP, shares this position. Like many technology leaders, he is promoting a strategy that leverages AI and agile automation to improve HP’s internal software. A key element of this evolution is the development of the company’s IT specialists: according to Guerrier, this initiative started last year and will gain momentum this year.

In 2022, retaining employees in the face of explosive turnover caused by the Great Layoff will be the focus of every CIO interviewed by Forbes. This also applies to finding new ways to increase the diversity of employees in IT departments: as AI industrializes, this problem will become more pressing. HP’s Guerrier says he plans to work this year to ensure that the racial composition of the US IT team matches the racial composition of the population of the entire country.

Guerrier raises another issue that is sure to be a top priority for CIOs this year. He foresees an increase in cyberattacks against employees who continue to frequently work from home as the coronavirus disrupts the return to the office. Due to security scandals such as the massive SolarWinds hack and the recent Log4j crisis, more attention will be paid to risks in the technology supply chain in 2022.

At Toyota Financial Services, a subsidiary of Toyota that recently overtook GM to become the number one vehicle sales force in the US, CIO Vipin Gupta says risk analysis in the company’s digital supply chain is already a priority. America’s largest auto loan business, Toyota Financial Services relies heavily on third-party cloud services, so in 2022 the company will focus more on the weakest spots in its ecosystem.

From IT to higher level

Gupta’s role has expanded with the company, meaning he will have even more new tasks this year. He has served as Chief Information Officer since July 2018, and on January 1, 2022, he began working as Director of Innovation and Digital Development and will now also be responsible for corporate strategy and planning, developing new projects and leading some business areas within the firm.

C-suite recruiters predict that more CIOs and CTOs will get new powers this year, meaning they will increasingly be able to serve as CEO in the future, similar to how Parag Agrawal, Twitter’s chief technology officer took over as head of the company after Jack Dorsey left last November. “IT leaders are getting better at managing change,” says Craig Stevenson of recruitment agency Korn Ferry. “They become corporate leaders, not just functional leaders.”