Mobile technologies in public administration

Solutions based on the Optimum platform increase the transparency and controllability of any structure related to the activities of field personnel, reduce the costs of supporting the work of field units, fundamentally strengthen control and radically reduce the time needed to adapt to the work of new employees.

· Workstation system for automation of management processes of the Federal Forestry Agency.

The system will allow you to provide complete, reliable, relevant and timely information about the situation with forestry, upcoming and past events, the execution of orders by agency employees, to increase the efficiency of internal work and provide opportunities for field work. Thus, employees conducting forest inventory will be able to transfer reports in real time to the agency’s information system, and the transition from paper to electronic media will improve the quality of reports and reduce the time for their preparation.

The solution allows programming scenarios and standards on a mobile device for a field worker, the “must be done” technology provides prompt transfer of reports on the implementation of the assigned tasks for the verification of the object to the information system, as well as remote access to files and documents on the objects of verification, including photo and video filming , enterprise schemes and the possibility of distance learning with subsequent certification.

· A mobile application for registering various types of incidents by citizens and informing the relevant services for a quick response.

The solution provides convenient and quick registration of information about incidents using geolocation, transmission of information on the correct behavior or reaction in various incidents (first aid, rules for extinguishing various fires, etc.), informing about the course of localizing incidents, as well as collecting statistical data for the subsequent analysis of the effectiveness of their own activities by the heads of municipalities, districts and other administrative units.

Process mobilization is a global trend that improves operational efficiency and quality of service while reducing costs. These factors determined the support of the high-tech vector of the country’s development at the state level.

Despite the many completed projects, the public sector still has enormous potential in terms of automation. Many departments, based on the first successful implementation of IT solutions, intend to automate other processes. However, at this stage, they often face the problem of system compatibility.

As a rule, due to the specifics of the procurement process in the public sector, software at different stages of automation is supplied by different manufacturers. This leads to the fact that ensuring the interaction of various systems requires additional time and costs, but even in this case, significant improvements may be required after implementation.

When implementing federal programs, not only the reliability and functionality of the solution is important, but also the speed of implementation and integration with existing systems. A convenient option would be to have a single platform on which departments could create applications to automate various processes.

The technological platform “Optimum” can cope with such a task – it is a completely Russian development, whose uniqueness for both the national and world markets has been repeatedly noted by industry experts. The platform provides a technological basis for the design and operation of mobile applications, which allows it to be used to create new solutions and to improve the efficiency of existing solutions. It is successfully used in high-load projects, providing reliable transfer of large amounts of data from the corporate information system to mobile devices and vice versa.

The result of long-term integration is the solution to the problem of incompatibility of systems, but often with the loss of some functionality and always – with inconvenience of operation and an increase in the cost of maintenance. This creates particular difficulties if solutions require access to a single database. The use of the platform will ensure the compatibility of various mobile solutions with each other and with existing systems, including the portals of services and departments, the active development of which has already increased the satisfaction of the population with the work of the executive power.

The Optimum platform was created on the basis of many years of experience in the implementation of mobile solutions at enterprises with different corporate information systems, therefore its key characteristic is flexibility. The platform provides independence from commercial contractors, since the introduction of changes, up to major improvements, is possible by the department’s IT specialists, and for the implementation of a new solution, proven performers can be involved, regardless of their experience with the platform. An important advantage is the ability to transfer a ready-made solution to the platform without changing the appearance of the application and its functionality.

Implementation of the Optimum platform significantly reduces the load on the infrastructure, increases the speed and performance of applications. The platform also ensures the full functioning of mobile solutions in an unstable mobile connection (which is especially important, given the difficulties with communication in some regions), that is, removes the main limitations of the portal system – dependence on the wired Internet: a request and a response will be received as soon as the user is in the network coverage area. The platform is used both within one department and when creating federal-scale solutions that combine departments from different regions into a common system. At the same time, contractors working with the department can use the platform to accelerate the design of subsequent mobile applications.

Possible areas of application of solutions based on the Optimum platform

· Geographic information system for optimization of planning and control of the use of official, municipal and special vehicles.

The solution provides automatic selection of available vehicles according to specified criteria, automatic route planning taking into account the distance, traffic situation, traffic congestion and arrival time, automatic transmission of location data via GPS / GLONASS systems and readings of various sensors and devices installed on the vehicle (panic button , fuel control, speed control, etc.), visualization of information in real time on a map of the area and in the form of reporting forms via a web interface with differentiation of access levels. The solution allows you to reduce the actual mileage and the number of vehicles involved, the cost of fuels and lubricants and maintenance of vehicles, the time for drawing up routes and route sheets tenfold, to increase the service life of vehicles.

· Unification of electronic document management and its transfer to the mobile version.

Working with documents is possible even in the absence of Internet access, that is, when traveling to regions where there are interruptions in communication. The ability to recognize and edit text provides full-fledged work with documents outside the office, which reduces the time required to approve documents.

· Unification of solutions “Active Citizen”.

Applications for informing citizens to the relevant departments of information about specific problems exist in each region, however, due to the fact that the regions have implemented them independently, the performance indicators of applications are not the same everywhere. The transfer of solutions to a single platform will help to make their operation cheaper and more convenient, improve the quality of data transfer, and also simplify the collection of statistics on a federal scale.

Examples of industry solutions

Solutions based on the Optimum platform increase the transparency and controllability of any structure related to the activities of field personnel, reduce the costs of supporting the work of field units, fundamentally strengthen control and radically reduce the time needed to adapt to the work of new employees.

· Workstation system for automation of management processes of the Federal Forestry Agency.

The system will allow you to provide complete, reliable, relevant and timely information about the situation with forestry, upcoming and past events, the execution of orders by agency employees, to increase the efficiency of internal work and provide opportunities for field work. Thus, employees conducting forest inventory will be able to transfer reports in real time to the agency’s information system, and the transition from paper to electronic media will improve the quality of reports and reduce the time for their preparation.

The solution allows programming scenarios and standards on a mobile device for a field worker, the “must be done” technology provides prompt transfer of reports on the implementation of the assigned tasks for the verification of the object to the information system, as well as remote access to files and documents on the objects of verification, including photo and video filming , enterprise schemes and the possibility of distance learning with subsequent certification.

· A mobile application for registering various types of incidents by citizens and informing the relevant services for a quick response.

The solution provides convenient and quick registration of information about incidents using geolocation, transmission of information on the correct behavior or reaction in various incidents (first aid, rules for extinguishing various fires, etc.), informing about the course of localizing incidents, as well as collecting statistical data for the subsequent analysis of the effectiveness of their own activities by the heads of municipalities, districts and other administrative units.